IC Markets Customer Service & Contact
IC Markets offers 24/7 multilingual customer support for Taiwanese traders through live chat, email and an online help centre.
Open Account →Support threads often end with a pointer back to the software, so if your question concerns notifications, session limits or where statements are stored, begin with what the trading application shows about your account.
IC Markets customer service is available 24/7 to Taiwanese traders through live chat, email and an online help centre, covering account opening, KYC, deposits, withdrawals and platform questions.
Ways to contact IC Markets — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions about accounts, deposits and platforms | 24/7 |
| Document submission and detailed account queries | Replies typically within a business day | |
| Help Centre | Self-service answers on funding, KYC and platforms | Anytime |
Support hours and contact options can change — check the live chat widget on the official IC Markets site for the current options.
IC Markets deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Often within 1 business day |
| Skrill | Instant | Often within 1 business day |
| Neteller | Instant | Often within 1 business day |
| Bank wire transfer | 1–3 business days | Up to ~5 business days |
IC Markets charges no deposit or withdrawal fee, though payment providers may apply their own. Withdrawals up to your deposited amount return via the original method; profit above that is typically paid by bank transfer. Times are indicative and can vary.
Frequently asked questions
How do I contact IC Markets support?
How long do IC Markets withdrawals take?
Related IC Markets pages
When a request stalls, the useful move is to record dates and reference numbers before escalating anywhere, because every complaint route asks for them first. Taiwan's supervisor sets out where to take a complaint about a financial firm, and the document checks that commonly cause the delay are described in a summary of customer identification requirements.